Our website provides detailed information on all of KGI's products and services, as well as more information about who we are and how we work.

Whether you know exactly what you are looking for, or have questions for us, drop us a note at sales@kgi360.com. Our team will review your message and respond as soon as possible, guiding you to Step 2.

There is no established "standard" background check for most organizations, so it's important to evaluate your exact requirements and expectations.

KGI's sales team will ask you a number of questions to best understand exactly what your organization's requirements are and guide you through our products and services to meet those requirements.

During this step, we will also determine if you require any products or services that need special handling and/or lead time to set up, such as credit reports, occupational health products, I-9/E-Verify, and a few others.

When you are satisfied that your menu of products and services meet your requirements, we'll send a formal quote detailing your specific pricing based on any volume, commitment, and/or referral discounts.

With a signed quote, our team will guide you to Step 3.

All background checks produced by KGI are Fair Credit Reporting Act (FCRA) compliant. KGI will only screen your applicant(s) if you have a permissible use for the background report under the FCRA (See: 15 U.S. Code § 1681b - Permissible purposes of consumer reports).

In order to safeguard against unlawful use of our screening platform, KGI verifies the credentials of any entity it provides ongoing, long-term platform access to.

KGI requires the following information to verify you have an ongoing, legitimate business purpose for permanent access to our platform:

• A current W-9 containing your legal Company name, Doing Business As (DBA)/Assumed Name, phone number, address, and EIN/TIN

• State of Incorporation: The state in which your company is formed for Secretary of State verification

• Your state business license in the following jurisdictions:

  • Delaware

  • Massachusetts

  • New Jersey

  • Rhode Island

  • Washington DC

  • West Virginia

Additionally, your company will be checked against the exclusion lists of one or more National Reporting Agencies. A match will prevent your company from being credentialed.

This process typically takes 1-3 business days depending on the quality and accuracy of the information you provide. Once this process is complete, our team will guide you onto Step 4.

While KGI welcomes long-term contracts, we do not require them. Instead, we require a Service Agreement which summarizes the relationship between your company and KGI, outlines requirements and expectations for maintaining that relationship, and provides other key information to help you get started.

Once your Service Agreement is executed by both companies, our team will guide you to Step 5.

KGI provides virtual onboarding training to your staff at no charge to you. Our standard onboarding training follows the "Train the Trainer" method, enabling your team to share their knowledge with others in your organization. We deliver all training through the Google Meet system which allows for pain-free remote collaboration. An onboarding checklist is provided so that all stakeholders can measure onboarding progress.

A typical training session takes 30-60 minutes depending on the number of products and services on your account.

At the end of the onboarding checklist, you will sign-off that you're ready to begin screening on your own. Our support for you doesn't end here; our Customer Care Team is available to assist you with any questions or concerns that come up for as long as you're a KGI customer.